IMU Service and Support
We would like to point out that our support is offered within our means voluntarily and free of charge and is not part
of the purchased product. Therefore, an occasional delay in processing time may occur. There is no legal entitlement to free
service and support.
Please understand that the software cannot always please everyone in every way. With more than
35,000 users, we choose the conventionally best way to make our products user friendly.
There are some restrictions
on some systems that cannot always be taken into account. Thus, individual software components from different software vendors
may impair the functionality of our software.
Questions about Ordering and Shipping
You can order our software via Share*it!.
If you have ordered at Share*it! and have questions about the ordering process, please feel free to send an e-mail to
Registration and Activation of Z-Software
If you have ordered at Share*it!, please send the registration data of Z-DATdump, Z-TapeLoader, Z-VSScopy, Z-FTPcopyII and
Z-Scan2Send to firstname.lastname@example.org.
The registration data consists of:
Name or company name
Zip code and location
Invoice number (Share*it! reference number)
Please note that the software mentioned above is licenced per computer/operating system and can therefore not be used on
Questions on technical or software-related problems
Please read the online help and the software manual first. Also make sure that you have updated your software to the current
version. In most cases, the problem is already fixed in a new version.
If you don't find any help, please send an e-mail/ticket
with a detailed error description, error number, error text, description of how the error occurred etc.
We also need
the log file from the software, as well as any information about your computer system (operating system, service packs, special
features, memory, processor etc.). You can also help us with a screen shot of the error, where applicable.
all attachments, because otherwise they will be treated as spam by our support ticket system. In this way, we can help you
as quickly as possible. The more specific you are, the sooner a solution is in sight.
Send us an e-mail to
or use our ticket system:
It can take a few days before we get back to you. We also offer telephone support, but only in German.